Privacy Policy

AIN Gold and Diamonds LLC (“AIN Gold,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile applications, and services (collectively, the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, date of birth, gender, contact details such as phone number, email address, mailing address, and identification documents for KYC verification (passport, Emirates ID, etc.).
• Account and Transaction Information: Login credentials, user ID, account preferences, transaction history, purchases, gifting details, and payment information including credit/debit card or bank details.
• Device and Usage Information: IP address, device type, operating system, browser type, cookies, location data, usage patterns on the Platform, and interactions with emails, notifications, and marketing campaigns.

2. How We Use Your Information

• To provide and manage your account and verify identity.
• To process purchases, gifts, returns, and refunds.
• To communicate with you regarding orders, updates, promotions, or legal obligations.
• To improve the Platform, develop new features, and enhance user experience.
• To comply with UAE laws, anti-money laundering (AML) regulations, and tax requirements.
• For marketing and promotional purposes, with your consent.

3. Legal Basis for Processing

• Contractual necessity: To complete purchases and deliver services.
• Legal obligations: Compliance with UAE Commercial Companies Law, DMCC regulations, AML rules, and taxation requirements.
• Consent: For marketing, promotions, and optional features.
• Legitimate interests: Platform improvement, fraud prevention, and security enhancement.

4. Sharing Your Information

We do not sell or rent your personal data. Information may be shared with:

• Service providers such as payment processors, delivery partners, and IT service providers.
• Legal or regulatory authorities when required by law or court orders.
• Business entities in the event of mergers, acquisitions, or asset transfers.
• Marketing partners, only with your explicit consent.

5. Data Retention

• Personal data is retained for account maintenance, transaction history, and legal compliance for a minimum of 5 years as per UAE regulations.
• Marketing data is retained only until consent is withdrawn.
• Data related to legal disputes is retained until resolution or expiry of statutory limitation periods.

6. Your Rights

• Access your personal data held by AIN Gold.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal obligations.
• Request data portability in a machine-readable format.
• Withdraw consent for marketing communications.

Requests may be submitted to admin@aingold.com. We will respond as required under UAE law.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. Disabling cookies via browser settings may limit some Platform features.

8. Security of Your Data

AIN Gold uses advanced encryption (SSL/TLS), secure servers, firewalls, and access control protocols. While we strive for maximum security, no system is entirely risk-free. Users are responsible for safeguarding account credentials.

9. Minors

The Platform is intended only for users aged 18 years and above. We do not knowingly collect personal information from minors.

10. International Data Transfers

If the Platform is accessed outside the UAE, personal data may be transferred to UAE-based servers or other jurisdictions where we operate, in compliance with applicable data protection laws.

11. Third-Party Links

The Platform may contain links to third-party websites. AIN Gold is not responsible for their privacy practices or content.

12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated via email or Platform notifications. Continued use constitutes acceptance of the updated policy.

13. Contact Us