Privacy Policy

ASNA DigiGold (“we”, “our”, “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you access our website, use the ASNA DigiGold mobile application, or interact with our services online or in-store.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, mobile number, email address, delivery address, and billing details. Payment-related details, which are processed securely through authorized payment service providers.
• Non-Personal Information: Device details, IP address, browser type, operating system, and usage behavior. Cookies and similar technologies to enhance functionality and user experience.
• Transaction Information: Order history, purchase details, preferences, and communication records.

2. How We Use Your Information

• Process orders and arrange deliveries.
• Manage user accounts and provide customer support.
• Share updates on new collections, offers, or services (only with your consent).
• Improve our website, mobile app, and service quality.
• Fulfill legal, regulatory, or compliance requirements.

3. Sharing of Information

We do not sell, trade, or rent your personal information. Information may be shared only:

• With trusted third-party service providers such as payment processors, logistics partners, and technical service providers, solely for operational purposes.
• When required by law or legal process under applicable Indian regulations, including but not limited to:
  • Information Technology Act, 2000 and its amendments
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Any other applicable laws or regulatory requirements in India

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or loss. All online transactions are protected using secure and encrypted protocols.

5. Your Rights

• Access, review, or update your personal information.
• Opt out of promotional communications at any time.
• Request deletion of your personal data, subject to legal and operational obligations. Requests can be made by contacting us using the details provided below.

6. Cookies and Tracking Technologies

ASNA DigiGold uses cookies and similar tools to enhance site performance, analyze usage patterns, and improve user experience. You may disable cookies through your browser settings; however, some features of our services may be limited as a result.

7. No Return / Cancellation Policy

All purchases made through ASNA DigiGold are final. Returns, exchanges, or cancellations are not accepted unless mandated by applicable law. By placing an order, you acknowledge and agree to this policy.

8. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updated versions will be published on our website or app with the revised effective date.

9. Contact Information